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Nestlé lists the ingredients necessary for the sweetest CX
Google UX director teaches the best way to map out critical user journeys
What solving a wuzzle can teach you about tackling CX
92% of firms plan to grow customer education programs
62% of companies allocate 10% or less of their CX budget to AI
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Home
About
Subscribe
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Looking for The360Mag?
Now
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Month
Nestlé lists the ingredients necessary for the sweetest CX
Google UX director teaches the best way to map out critical user journeys
What solving a wuzzle can teach you about tackling CX
92% of firms plan to grow customer education programs
62% of companies allocate 10% or less of their CX budget to AI
Leadership
How Amazon pursues innovation in customer service
Calabrio CXO offers tips to support contact center agents’ mental health
Bond EVP: ‘We’re the CDP for customer loyalty’
Rent Like A Champion CEO gives his play-by-play of effective CX
Talkdesk’s chief customer officer discusses the ongoing need for a human touch in CX
A Zen master’s advice for dealing with ‘difficult’ customers
Mesmerise CMO explains the potential of VR to enhance CX
Hitachi global head of CX offers 3 tips to ensure customer centricity
Who are you calling a Director of CX?
UPS CMO retraces the journey the brand took to improve CX
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