Leadership

Microsoft martech GM shares her generative AI CX cheat sheet
New chief customer officers at Campbell Soup Co., Samsung, Verizon and more
Kustomer CMO: CX should start at ‘Hello,’ not ‘Help!’
CX without a CMO: Now what?
Vonage exec says video-based CX is ready for its closeup
Ceridian CMO maps out the CX impacts of rebranding to Dayforce
CES 2024: The impact AI is having on CX at Duolingo, Reddit, Pfizer and Qualcomm
70% of CX leaders admit they don’t invest much in team morale
An AWS CX leader offers guidance on using gen AI in contact centers
Richard Owen explains CX opportunities within Customer AI
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