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Hyphen CEO makes the case for a kinder approach to customer support
Nationwide’s first chief customer officer on how she defined (and began fulfilling) her role
What solving a wuzzle can teach you about tackling CX
Why Chipotle customers are holding the phone
Epicor CX VP offers 5 tips to develop customer centricity among employees
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
Week
Month
Hyphen CEO makes the case for a kinder approach to customer support
Nationwide’s first chief customer officer on how she defined (and began fulfilling) her role
What solving a wuzzle can teach you about tackling CX
Why Chipotle customers are holding the phone
Epicor CX VP offers 5 tips to develop customer centricity among employees
Leadership
Uniphore, Sprinklr and Drift execs discuss enterprise AI opportunities in CX
Best Buy execs offer 5 CX best practices
What the GTAA is doing to enhance the passenger experience at Pearson
McDonald’s chief customer officer serves up his CX priorities
How Ford’s focus on CX is gaining traction
The CX habit that Forrester says will define customer-obsessed leaders
How Kimberly-Clark uses data to bring better digital experiences to life
SugarCRM chief customer officer is aiming for the CX sweet spot
How Amazon pursues innovation in customer service
Calabrio CXO offers tips to support contact center agents’ mental health
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