Leadership

Where MLB, Delta Airlines and others are testing generative AI for CX
Microsoft martech GM shares her generative AI CX cheat sheet
New chief customer officers at Campbell Soup Co., Samsung, Verizon and more
Kustomer CMO: CX should start at ‘Hello,’ not ‘Help!’
CX without a CMO: Now what?
Vonage exec says video-based CX is ready for its closeup
Ceridian CMO maps out the CX impacts of rebranding to Dayforce
CES 2024: The impact AI is having on CX at Duolingo, Reddit, Pfizer and Qualcomm
70% of CX leaders admit they don’t invest much in team morale
An AWS CX leader offers guidance on using gen AI in contact centers
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