Leadership

TruRating CEO calls for ‘Open CX’ in the retail sector
CloudLinx founders look back on 10 years in the contact center space
Where MLB, Delta Airlines and others are testing generative AI for CX
Microsoft martech GM shares her generative AI CX cheat sheet
New chief customer officers at Campbell Soup Co., Samsung, Verizon and more
Kustomer CMO: CX should start at ‘Hello,’ not ‘Help!’
CX without a CMO: Now what?
Vonage exec says video-based CX is ready for its closeup
Ceridian CMO maps out the CX impacts of rebranding to Dayforce
CES 2024: The impact AI is having on CX at Duolingo, Reddit, Pfizer and Qualcomm
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