Leadership

Google UX director teaches the best way to map out critical user journeys
Tidio’s chief customer officer provides his top tips for AI adoption
How Rhythm Energy adapted to a surge in customer care needs
SupportNinja CEO offers battle plan for blending AI and human CX
Meet the new chief customer officers at Simply Good Foods, FranConnect, Emburse and more
3 CX lessons from the CEO of Nelson
How the San Jose Sharks attack CX
How Best Egg’s chief customer officer distinguishes between data and insights to improve CX
What good CX looks like in the HVAC, electrical and plumbing sector
Phil Donahue, a surprising CX role model
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