It’s not an official title yet, and they might not even be formally part of CX teams, but these problem-solvers are what the post-pandemic world will need
Category: Leadership
Blog
Palmaz Vineyards co-founder unbottles the secrets of staging a virtual wine-tasting experience
The Napa Valley firm provides a behind-the-scenes look at its popular series, ‘The Wine Stream’ and how it has enhanced relationships with its customers
The six-foot experiences that will become critical in a six-foot economy
Experience Economy author John Pine II, former PayPal CMO Allison Johnson and Eight Inc.’s CXO discuss adapting to the reality of COVID-19
Jan Kelly VP of customer innovation offers CX strategies for challenging times
Shannon Ballard and Roger Pugsley headline a CXPA Toronto event that delves in to the opportunities presented by COVID-19
When ‘driving in-store traffic’ turned into ‘welcoming a few customers at a time’
As businesses re-open, many are less than inviting. Time to recast those physically distance lineup as ‘pre-store traffic,” and elevate it
‘CX godmother’ Jeanne Bliss offers three ways for companies to shape the way customers remember them
The author of ‘Chief Customer Officer’ joins a virtual event produced by Eight Inc. to explore ‘Tomorrow’s Human Experience’
Topbox VP talks to CXPA about identifying insights, getting business unit leaders to act and calculating ROI
Former Nike CX exec talks to CXPA members about the most common reasons brands fail customers, and why surveys can’t be the only source of insight
Why Girl Scouts of the USA CEO is pressing ‘fast forward’ on its digital transformation
The youth organization’s leader talks with SAP’s customer experience exec about badges, STEM skills and, of course, the cookies
Shep Hyken tells brands ‘amazing’ customer experiences can be boiled down to a single objective
The author of Be Amazing, The Cult Of The Customer and other books warns against dropping an ‘F-bomb’ that can ruin a CX strategy
When ‘extraordinary customer experience’ is a sign of the times, it’s a sign we’re in trouble
When a term shifts from business jargon into the popular vernacular, a risk emerges, and brands of all kinds need to be wary of it