Leadership

Meet the new chief customer officers at The Hershey Company, Coke Florida and more
What Tinder’s new CEO understands about courting customers
HP chief commercial officer touts ‘local AI’ for enhancing enterprise experiences
SAP CX president offers advice on agentic AI adoption
Jumpmind CEO explains how to make the POS a more positive experience
How Lush applies customer care in the cosmetics space
Ataccama chief customer officer shares his three core focus areas
Zoom CX leader shares his journey in scaling self-service with AI
VectorHX founder breaks down the CX governance basics
Visiting Media CX SVP offers an expert tour of the hospitality sector’s CX needs
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