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Row House CMO: How bringing fitness classes outdoors changed the customer experience
How Netflix CMO Bozoma Saint John uses a ‘focus group of one’ to serve audiences
Burning Man creative lead has advice for event producers bringing in-person experiences online
Volvo is working on a driving experience so good you can ignore the carg
Goldfish Swim School marketing VP talks about how she’s keeping the ‘Golden Experience’ afloat
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About
Subscribe
FAQ
Now
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Month
Row House CMO: How bringing fitness classes outdoors changed the customer experience
How Netflix CMO Bozoma Saint John uses a ‘focus group of one’ to serve audiences
Burning Man creative lead has advice for event producers bringing in-person experiences online
Volvo is working on a driving experience so good you can ignore the carg
Goldfish Swim School marketing VP talks about how she’s keeping the ‘Golden Experience’ afloat
Leadership
Why Mountain Equipment Co-Op may be risking a CX comeuppance
When CX professionals became crisis counsellors
ClearMetal head of CX: Frontline supply chain staff are acting as the Band-Aid to data quality problems
CourseCompare founder studies the evolving student experience amid back-to-school season
Sendoso chief customer officer says connection is now more important than a product
Mastercard customer care VP recalls how he cut 75 vendor partners down to 15
Verint VP of Global CX offers the best answer to ‘Who owns the customer?’
Panicked customers, ‘indifferent experiences’: CX Network charts COVID-19 response challenges
Impact chief partnership officer advises brands to consider the role of third parties in CX
Formation.ai CEO reminds CX leaders not to forget about the once-a-year customer
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