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Sendoso chief customer officer says connection is now more important than a product
Why Amazon’s Ring takes a ‘neighborhood experience’ approach to customer service
What the ‘Great Resignation’ means for CX careers
Rakuten Ready clocks the differences in time across in-store, curbside and drive-thru experiences
HubSpot VP points to the ‘North Star’ metrics that helped remove friction from customer journeys
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Home
About
Subscribe
FAQ
Now
Week
Month
Sendoso chief customer officer says connection is now more important than a product
Why Amazon’s Ring takes a ‘neighborhood experience’ approach to customer service
What the ‘Great Resignation’ means for CX careers
Rakuten Ready clocks the differences in time across in-store, curbside and drive-thru experiences
HubSpot VP points to the ‘North Star’ metrics that helped remove friction from customer journeys
Leadership
How Pinterest researches customers’ current and future needs
Did ABBA just release an unintentional CX anthem?
A former military officer writes a field guide to mobilize the CX community
EasyJet head of customer service explains how he’s tackling the hardest CX issues
How HubSpot’s chief customer officer became its new CEO
UMB Bank, M&G and AES explore CX transformation opportunities in financial services
The CX we’ll need to make the ‘metaverse’ work
Sunbit chief customer officer looks to enhance the ‘buy now, pay later’ experience
Gotara uses ‘nano learning’ to reimagine mentoring experiences for women in STEM
When the customer journey begins under false pretences
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