Leadership

UserTesting 2022 State of CX Industry report

39% more firms have added dedicated CX and UX teams since 2020

Are CMOs really the ideal chief customer officers?

Talkdesk agent engagement

Talkdesk VP discusses how brands can keep contact center agents from quitting

Marriott customer experience

Marriot CX exec describes the new customer journey in travel and hospitality

Xero’s chief customer officer gives an accounting of what CX leadership looks like

82% of organizations say they have a dedicated CX sponsor

T-Mobile B2B customer experience

How T-Mobile captures (and responds to) the voice of its B2B customers

Pathlight chief customer officer addresses three contact center challenges that aren’t going away

Neil Young Spotify CX

It’s not just Neil Young vs. Spotify. It’s CX vs the creator economy

Chief customer officer conversations: Bluecore’s Ryan Deutsch on how to be an omnichannel thinker