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A former P&G ‘troublemaker’ has no problem explaining what customers really want
What solving a wuzzle can teach you about tackling CX
Meet the ‘experience hackers’ who will help companies win back customers
Comcast improves agent performance and Valvoline transforms call handling using NICE tools
Republix CEO proposes an agency experience for brand customers that’s not a holding company
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Home
About
Subscribe
FAQ
Now
Week
Month
A former P&G ‘troublemaker’ has no problem explaining what customers really want
What solving a wuzzle can teach you about tackling CX
Meet the ‘experience hackers’ who will help companies win back customers
Comcast improves agent performance and Valvoline transforms call handling using NICE tools
Republix CEO proposes an agency experience for brand customers that’s not a holding company
Leadership
Dixons South East Europe CX manager challenges businesses to talk less, do more
How James Dodkins is unleashing the inner rock star in CX leaders everywhere
CX Talent execs discuss employer demand and what top candidates really want
CCXPs discuss how to avoid becoming the ‘lonely nut kitting it all together’
Only 17% of organizations have a dedicated CX team with executive ownership
The children that too many CX strategies leave behind
Giarte and Aternity say ‘experience level agreements’ could go beyond SLAs in measuring IT success
Republix CEO proposes an agency experience for brand customers that’s not a holding company
The CX mirage is fooling no one: Time to give customers the oasis they deserve
What it takes for CX leaders to build effective stakeholder relationships
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