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Sendoso chief customer officer says connection is now more important than a product
Why Amazon’s Ring takes a ‘neighborhood experience’ approach to customer service
What the ‘Great Resignation’ means for CX careers
Rakuten Ready clocks the differences in time across in-store, curbside and drive-thru experiences
HubSpot VP points to the ‘North Star’ metrics that helped remove friction from customer journeys
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About
Subscribe
FAQ
Now
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Month
Sendoso chief customer officer says connection is now more important than a product
Why Amazon’s Ring takes a ‘neighborhood experience’ approach to customer service
What the ‘Great Resignation’ means for CX careers
Rakuten Ready clocks the differences in time across in-store, curbside and drive-thru experiences
HubSpot VP points to the ‘North Star’ metrics that helped remove friction from customer journeys
Leadership
Why CX professionals need to embrace servant leadership
Inside customer journey mapping at Dow, Box and Vault
Alida chief strategy officer suggests how brands can ensure customers feel heard
How U.S. Bank and Sun Life are approaching digital experience design in financial services
5 reasons Ted Lasso might make an ideal chief customer officer
ASAPP chief experience officer reflects on what he learned on the front lines as an agent
How to talk to your customers like that Five Guys TikTok guy
Microsoft CX exec says purely automated chatbots didn’t work. Here’s how he got virtual and human agents to work as a team
When customers attack
CX secrets from the Carlyle Hotel
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