Leadership

What back-to-school season taught me about ‘minimal acceptable friction’
SurveySparrow software
SurveySparrow CEO chats about the need for conversational approaches to customer feedback
Why Mountain Equipment Co-Op may be risking a CX comeuppance
When CX professionals became crisis counsellors
ClearMetal head of CX Elise Le
ClearMetal head of CX: Frontline supply chain staff are acting as the Band-Aid to data quality problems
higher education pandemic plans 2020
CourseCompare founder studies the evolving student experience amid back-to-school season
Allison Tiscornia Sendoso CX
Sendoso chief customer officer says connection is now more important than a product
Mastercard Dale Gruner CX
Mastercard customer care VP recalls how he cut 75 vendor partners down to 15
Nancy Porte Verint CX
Verint VP of Global CX offers the best answer to ‘Who owns the customer?’
CX Network report 2020
Panicked customers, ‘indifferent experiences’: CX Network charts COVID-19 response challenges
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