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Only 35% of AI agents retain customer context across systems
8×8 CEO warns other CX vendors to get vertical and equip all employees
The truth behind Burger King’s ‘You rule’ rule
43% of consumers feel more loyal to the AI shopping tools than retailers
How the EU AI Act will reshape customer experience design
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
Week
Month
Only 35% of AI agents retain customer context across systems
8×8 CEO warns other CX vendors to get vertical and equip all employees
The truth behind Burger King’s ‘You rule’ rule
43% of consumers feel more loyal to the AI shopping tools than retailers
How the EU AI Act will reshape customer experience design
Leadership
Forrester identifies 4 CX themes that should inform business priorities
Versapay CTO explains how CFO-CIO collaboration can lead to better CX
3 ways for event managers to become event experience leaders
Casey’s VP of digital experience shares the ingredients that brought greater convenience to ordering pizza
What Elon Musk’s CX track record says about the potential future of Twitter
Gainsight CEO Nick Mehta on the evolution of customer success and where it dovetails with CX
39% more firms have added dedicated CX and UX teams since 2020
Are CMOs *really* the ideal chief customer officers?
Talkdesk VP discusses how brands can keep contact center agents from quitting
Marriot CX exec describes the new customer journey in travel and hospitality
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