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Why Coinbase’s customer service issues made the nightly news
77% of consumers usually feel frustrated while holiday shopping online
Holiday shopping experience forecast: 94% online, 73% in-store
86% of retailers face challenges staffing customer-facing roles
Only 9% of consumers are content with in-store experiences
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About
Subscribe
FAQ
Looking for The360Mag?
Now
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Why Coinbase’s customer service issues made the nightly news
77% of consumers usually feel frustrated while holiday shopping online
Holiday shopping experience forecast: 94% online, 73% in-store
86% of retailers face challenges staffing customer-facing roles
Only 9% of consumers are content with in-store experiences
Leadership
Bringing CX and design together with Gusto
How Uber, Airbnb and DoorDash are evolving their customer experiences
Where anthropology ends and CX begins
Cyara president makes the case for its CX test automation maturity model
Forrester identifies 4 CX themes that should inform business priorities
Versapay CTO explains how CFO-CIO collaboration can lead to better CX
3 ways for event managers to become event experience leaders
Casey’s VP of digital experience shares the ingredients that brought greater convenience to ordering pizza
What Elon Musk’s CX track record says about the potential future of Twitter
Gainsight CEO Nick Mehta on the evolution of customer success and where it dovetails with CX
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