Leadership

Can one in five CX programs be saved?
Good luck going as a CX leader for Halloween
How FedEx strives to deliver ROI for customer experience investments
360 Magazine named to Feedspot top CX publications list
CX Day 2022: CXPA releases Book of Knowledge, forms new partnerships and more
CallMiner CMO talks through the business case for conversational intelligence
What my failed attempt to become Town Crier taught me about CX
The big CX decisions to make amid a recession
Why ‘quiet quitting’ could ruin customer experiences (and what to do about it)
Waze CMO maps out the company’s community-driven approach to improving driver experiences
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