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Panicked customers, ‘indifferent experiences’: CX Network charts COVID-19 response challenges

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Panicked customers, ‘indifferent experiences’: CX Network charts COVID-19 response challenges

CX Network report 2020

CX professionals should focus on scrubbing their data to work with technologies like artificial intelligence and be mindful of how the size of their customer base is changing as they adapt to the realities of the pandemic, according to a report released by CX network.

Released Wednesday, The Global State of Customer Experience 2020 includes responses from more than 200 CX professionals, including interviews and quotes from executives at Microsoft, the Australian Red Cross and many others.

While some of the key priorities of CX pros

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