Microsoft

Against the rote ‘Would you recommend us?’
Microsoft martech GM shares her generative AI CX cheat sheet
Zoom Contact Center customer service
What Zoom Contact Center says about the future of customer service
HP xRservices Hololens
HP exec shows how mixed reality is changing the print industry’s service experience
Microsoft virtual agents CX
Microsoft CX exec says purely automated chatbots didn’t work. Here’s how he got virtual and human agents to work as a team
metaverse cx
The CX we’ll need to make the ‘metaverse’ work
vendor lock-in CX
Why vendor lock-in is the best example of CX at its worst
Rachel Lane Medallia CX
Medallia solutions principal offers ideas on closing skills gaps revealed in CSPN report
CX Network report 2020
Panicked customers, ‘indifferent experiences’: CX Network charts COVID-19 response challenges