Walmart

What Kohl’s store closings tell you about the true state of retail
Walmart study finds nearly 8 of 10 shoppers multitask while placing online orders
What IKEA understands about building shopping mall CX
The CX truth behind sensory-friendly shopping hours
Holiday shopping experience forecast: 94% online, 73% in-store
Walmart Casey Carl
Walmart omnichannel exec: You’ve got to recognize what customers DON’T care about
return policy
The CX risk of the ‘just keep it’ return policy
Rakuten Ready clocks the differences in time across in-store, curbside and drive-thru experiences
William Putsis Carrot and Stick
The author of ‘The Carrot and the Stick’ makes the connection between CX and strategic control points
Sam's Club digital transformation
Sam’s Club VP shares the people, product and digital changes that led members to ‘expect something special’