surveys

Against the rote ‘Would you recommend us?’
50% of consumers have not provided direct feedback to a brand in the last six months
Medallia, Qualtrics and the future of feedback software
The theorist behind ‘decoupling’ is ready to help strengthen the customer value chain
TruRating CEO calls for ‘Open CX’ in the retail sector
Burger King 911 customer feedback
Inside Burger King’s quest to get customers to give feedback (without calling 911)
What Sport Chek’s CX team wants to know about its ‘Pick Up and Pay’ experience
Gap Inc. consumer insights manager explains how survey data is informing CX decisions
ServiceNow Qualtrics strategic partnership
ServiceNow VP explains how Qualtrics strategic partnership could improve CX
SurveySparrow software
SurveySparrow CEO chats about the need for conversational approaches to customer feedback