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Google UX director teaches the best way to map out critical user journeys
What Sam Altman gets wrong about customer service
Where MLB, Delta Airlines and others are testing generative AI for CX
81% of consumers want to pick how they earn/choose rewards
Why Coinbase’s customer service issues made the nightly news
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
Week
Month
Google UX director teaches the best way to map out critical user journeys
What Sam Altman gets wrong about customer service
Where MLB, Delta Airlines and others are testing generative AI for CX
81% of consumers want to pick how they earn/choose rewards
Why Coinbase’s customer service issues made the nightly news
sports
MLB steps up to the plate with improved fan experiences
LA Football Club takes a kick at immersive audio to enrich fan experiences
How ESPN coached its ‘fanbot’ to ensure it became a true team player
Memmo extends the fan experience with one-to-one connections to celebrities
NBA SVP looks back on building the Bubble and the future of fan experiences
Leaders from the Golden Knights, the 76ers and ESPN give play-by-plays of how they win with CX
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Home
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