social media

How to use TikTok in customer experience design
The thin line you’re walking when responding to customers on TikTok
6 in 10 consumers are ‘underwhelmed’ by CX via social media
social media for customer service CX
The state of customer service via social media in 2022
3 CX lessons from Twitter’s farewell to Fleets
Nearly half of consumers call ‘BS’ on a common customer service greeting
Bazaarvoice UGC CX VOC
47% of shoppers want to see pictures of other customers on product pages
CX on Clubhouse
CX on Clubhouse: 3 groups to join or follow for an audio-only experience
SparkCentral By Hootsuite
Hootsuite VP explains its expansion to social customer care via Sparkcentral acquisition
What LinkedIn Stories tell us about CX in social media