Simplr

Simplr QSR customer service research
Less than a quarter of fast food restaurants nail CSAT across the entire journey
digital CX metrics
How to adapt CX metrics amid the shift to digital-first experiences
Simplr conversational commerce
95% of consumers want a human to run online chat vs. a chatbot
Simplr NOW consumer holiday shopping
60% of consumers say strong CX will make them spend more this holiday season
Simplr State of CX study
Simplr employs mystery shoppers to rate DTC brands on three ‘Rs’ of CX