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68% of consumers call a poor digital experience ‘disrespectful’
McDonald’s forms a CX team and appoints a chief customer officer? I’m lovin’ it!
Sunbasket customer service VP offers the ingredients to build empathy among agents
ServiceNow VP explains how Qualtrics strategic partnership could improve CX
Twickenham Stadium takes a kick at enhancing CX of food and beverage services
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Home
About
Subscribe
FAQ
Now
Week
Month
68% of consumers call a poor digital experience ‘disrespectful’
McDonald’s forms a CX team and appoints a chief customer officer? I’m lovin’ it!
Sunbasket customer service VP offers the ingredients to build empathy among agents
ServiceNow VP explains how Qualtrics strategic partnership could improve CX
Twickenham Stadium takes a kick at enhancing CX of food and beverage services
ServiceNow
Swarovski is crystal-clear on the value of managing customer service online
ServiceNow VP explains how Qualtrics strategic partnership could improve CX
ServiceNow director suggests what customer service organizations should do next
3CLogic execs warn that voice is being siloed from omnichannel customer experiences
Shep Hyken tells brands ‘amazing’ customer experiences can be boiled down to a single objective
7-Eleven customer experience leader reveals how he helped address one of the chain’s biggest inconveniences
TIBCO, ServiceNow and SAP execs assess TM Forum’s CX research on telcos
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