Reputation

1 in 5 consumers use AI to decide where to eat or stay
Reputation rebuilds its platform to capitalize on Google AI review summaries
87% of consumers struggle to identify AI-generated reviews
The ‘wow factors’ that prompt proactively positive reviews from business leaders
Reputation’s new chief customer officer on a key CX skillset, creating health maps and more
Meet the new chief customer officer at Macy’s and 10 other firms
How CX leaders should observe National Leave A Review Day
social media for customer service CX
The state of customer service via social media in 2022
digital CX metrics
How to adapt CX metrics amid the shift to digital-first experiences
Reputation 2021 retail report
Review volumes are up 12%, but sentiment is dropping