personalization

Twilio chief customer officer
Twilio’s chief customer officer gives execs a good reason to listen to their developers
SAP CDP post-holiday shopping
SAP CX VP outlines the data strategy that could help brands boost post-holiday spending
children shopping CX
The children that too many CX strategies leave behind
CX mirage oasis
The CX mirage is fooling no one: Time to give customers the oasis they deserve
The CX question that needs to be answered: ‘What would the human do?’
Merkle consumer sentiment
Customers will only spare one minute to fill out a survey for personalization purposes
Formation.ai personalization
Formation.ai CEO reminds CX leaders not to forget about the once-a-year customer
Dynamic Yield XP Squared
Dynamic Yield VP discusses how XP Squared will teach experience optimization skills
Scott MacGregor Huge Inc.
Huge Inc. executive experience director debunks conventional thinking on personalization and risk-taking
Jahia Joe Heenriques
Jahia’s N.A. president suggests CX questions you should ask yourself to avoid failure