personalization

74% of car buyers say personalized CX influences their purchase decisions
Chief customer officer conversations: Fetch’s David Sommer on making loyalty programs fun
60% of banks worry economic downturn could halt digital expansion
78% of consumers say their tastes change every few months
47% of CX pros focuses on closing the promise-delivery gap
Why personalization at scale is still so hard
Brands only know 23% of the shoppers viewing products on their site
Chief customer officer conversations: Bluecore’s Ryan Deutsch on how to be an omnichannel thinker
Less than a quarter of consumers are comfortable sharing previous purchase data
love bombing CX
When the quest to win customer loyalty leads to ‘love bombing’