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What solving a wuzzle can teach you about tackling CX
Secrets of an outstanding DTC customer experience
55% of CX leaders have reduced budgets for new programs
How to use TikTok in customer experience design
Nestlé exec shows how context has transformed its response to customer feedback
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Home
About
Subscribe
FAQ
Now
Week
Month
What solving a wuzzle can teach you about tackling CX
Secrets of an outstanding DTC customer experience
55% of CX leaders have reduced budgets for new programs
How to use TikTok in customer experience design
Nestlé exec shows how context has transformed its response to customer feedback
personalization
74% of car buyers say personalized CX influences their purchase decisions
Chief customer officer conversations: Fetch’s David Sommer on making loyalty programs fun
60% of banks worry economic downturn could halt digital expansion
78% of consumers say their tastes change every few months
47% of CX pros focuses on closing the promise-delivery gap
Why personalization at scale is still so hard
Brands only know 23% of the shoppers viewing products on their site
Chief customer officer conversations: Bluecore’s Ryan Deutsch on how to be an omnichannel thinker
Less than a quarter of consumers are comfortable sharing previous purchase data
When the quest to win customer loyalty leads to ‘love bombing’
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