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Only 35% of AI agents retain customer context across systems
8×8 CEO warns other CX vendors to get vertical and equip all employees
The truth behind Burger King’s ‘You rule’ rule
43% of consumers feel more loyal to the AI shopping tools than retailers
How the EU AI Act will reshape customer experience design
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About
Subscribe
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Looking for The360Mag?
Now
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Month
Only 35% of AI agents retain customer context across systems
8×8 CEO warns other CX vendors to get vertical and equip all employees
The truth behind Burger King’s ‘You rule’ rule
43% of consumers feel more loyal to the AI shopping tools than retailers
How the EU AI Act will reshape customer experience design
Medallia
SurveyMonkey revives GetFeedback with self-service version
Medallia, Qualtrics and the future of feedback software
78% of CX pros plan to adopt at least one new metric in 2026
Medallia, Ipsos execs discuss the key takeaways from Canadian CX data
Medallia solutions principal offers ideas on closing skills gaps revealed in CSPN report
Gap Inc. consumer insights manager explains how survey data is informing CX decisions
7-Eleven customer experience leader reveals how he helped address one of the chain’s biggest inconveniences
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