market research

77% of consumers usually feel frustrated while holiday shopping online
65% of retailers are personalizing content for each segment
1 in 5 consumers use AI to decide where to eat or stay
53% of consumers worry AI-enabled support poses privacy risks
46% of execs predict their loyalty program will be irrelevant within three years
56% of consumers say help from real people earns trust
58% of consumers think retailers should use AI to improve the shopping experience
45% of shoppers abandon purchases due to poor digital experiences
67% of CX pros admit they’re deploying AI without adequate governance
75% of shoppers would trust AI if it gave them cashbacks or bonuses