market research

53% of consumers worry AI-enabled support poses privacy risks
46% of execs predict their loyalty program will be irrelevant within three years
56% of consumers say help from real people earns trust
58% of consumers think retailers should use AI to improve the shopping experience
45% of shoppers abandon purchases due to poor digital experiences
67% of CX pros admit they’re deploying AI without adequate governance
75% of shoppers would trust AI if it gave them cashbacks or bonuses
40% of consumers say they returned products due to incorrect information
48% of CX leaders plan to access AI via BPO partners
51% of customers first seek service via third-party platforms