market research

58% of consumers think retailers should use AI to improve the shopping experience
45% of shoppers abandon purchases due to poor digital experiences
67% of CX pros admit they’re deploying AI without adequate governance
75% of shoppers would trust AI if it gave them cashbacks or bonuses
40% of consumers say they returned products due to incorrect information
48% of CX leaders plan to access AI via BPO partners
51% of customers first seek service via third-party platforms
Kantar CX exec says ExperienceEvaluator offers a fast track to insights
81% of consumers want to pick how they earn/choose rewards
78% of retail execs say they’d be satisfied contacting their own service teams