market research

Uberall hybrid customer experiences
70% of companies lack confidence in offering ‘hybrid customer experiences’
Coveo 2022 relevance report: service
46% of customers rarely or never complain about bad experiences, but . . .
SugarCRM customer churn
Average customer churn reaches a rate of one-third globally
Brands only know 23% of the shoppers viewing products on their site
82% of organizations say they have a dedicated CX sponsor
Pegasystems manual data entry
51% of call center agents say they lack training to be the voice of their brand
Sinch IDC conversational engagement research
Only 35% of companies let customers transfer from chatbots to a live agent
Less than a quarter of consumers are comfortable sharing previous purchase data
Simplr QSR customer service research
Less than a quarter of fast food restaurants nail CSAT across the entire journey
Zendesk CX Trends 2022
54% of customers say service feels like a business afterthought