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Inside ServiceNow’s pop up-style Innovation Park customer experience
What Amex, Capital One and TIAA learned by applying AI to contact center transcripts
Mastercard customer care VP recalls how he cut 75 vendor partners down to 15
Forrester CX Index finds proportion of ‘customer obsessed’ companies drops 7% in 2022
NTT CX benchmark report’s authors say the time for iterative change is over
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Home
About
Subscribe
FAQ
Now
Week
Month
Inside ServiceNow’s pop up-style Innovation Park customer experience
What Amex, Capital One and TIAA learned by applying AI to contact center transcripts
Mastercard customer care VP recalls how he cut 75 vendor partners down to 15
Forrester CX Index finds proportion of ‘customer obsessed’ companies drops 7% in 2022
NTT CX benchmark report’s authors say the time for iterative change is over
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85% of consumers say Google is their first stop for customer service
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How CX can save the holiday season amid supply chain challenges
How Google’s ‘Wait Times’ feature could change the service experience
75% of consumers want brands to ask consent before offered targeted ad experiences
Why vendor lock-in is the best example of CX at its worst
Coveo head of e-commerce makes the link between strong CX and search-driven revenue
U.S. Census Bureau’s chief customer experience officer is digitizing everywhere she can
Mitel survey shows 36% of customers blame poor CX on organizational ignorance
The author of ‘The Carrot and the Stick’ makes the connection between CX and strategic control points
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