Google

Google top customer service channel
85% of consumers say Google is their first stop for customer service
Less than a quarter of consumers are comfortable sharing previous purchase data
holiday shopping supply chain cx
How CX can save the holiday season amid supply chain challenges
Google Wait Times
How Google’s ‘Wait Times’ feature could change the service experience
75% of consumers want brands to ask consent before offered targeted ad experiences
vendor lock-in CX
Why vendor lock-in is the best example of CX at its worst
Coveo head of e-commerce
Coveo head of e-commerce makes the link between strong CX and search-driven revenue
U.S. Census Bureau’s chief customer experience officer is digitizing everywhere she can
Mitel CX challenges in pandemic times
Mitel survey shows 36% of customers blame poor CX on organizational ignorance
William Putsis Carrot and Stick
The author of ‘The Carrot and the Stick’ makes the connection between CX and strategic control points