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The best of 360 Magazine in 2025
HP chief commercial officer touts ‘local AI’ for enhancing enterprise experiences
34% of consumers think AI-powered support makes things harder
Qualtrics adds to XM platform and launches purpose-built products for CX leaders
Why Coinbase’s customer service issues made the nightly news
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
Week
Month
The best of 360 Magazine in 2025
HP chief commercial officer touts ‘local AI’ for enhancing enterprise experiences
34% of consumers think AI-powered support makes things harder
Qualtrics adds to XM platform and launches purpose-built products for CX leaders
Why Coinbase’s customer service issues made the nightly news
generative AI
Generative AI brings 14% productivity boost to contact center agents
Just 8% of customers say they’re using chatbots for customer service
43% say AI bias has served up the wrong content in customer experiences
ServiceNow shows how gen AI could rescue your Starbucks order
How GM is striving for ‘zero friction’ customer experiences
Conversica CEO defines what ‘enterprise-ready ChatGPT’ means for CX
Staircase AI CEO makes the case for generative AI in customer success
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