generative AI

63% of CX pros say generative AI is more expensive than expected
Aldo Group CIO is trying AI on for size to improve CX
91% expect their online shopping to match or surpass in-store experiences
Nestlé lists the ingredients necessary for the sweetest CX
55% of consumers trust AI in place of a human when . . .
Where MLB, Delta Airlines and others are testing generative AI for CX
58% of consumers say generative AI has already improved their shopping experience
Microsoft martech GM shares her generative AI CX cheat sheet
Sora and CX: The promise of generative AI-produced video
The dawn of ‘acoustic’ customer experiences