Forrester

Can one in five CX programs be saved?
AI contact center transcripts
What Amex, Capital One and TIAA learned by applying AI to contact center transcripts
How TOMS ensured its new impact strategy was the right fit
Forrester CX North America Nashville
Forrester identifies 4 CX themes that should inform business priorities
Forrester CX Index finds proportion of ‘customer obsessed’ companies drops 7% in 2022
Forrester CX soft power
Forrester VP outlines the six principles necessary to build CX ‘soft power’
Forrester touchless contactless FeedbackNow
Forrester chief business technology officer discusses CX use cases for touchless FeedbackNow product
Forrester CX Reality Day
Forrester asks execs to mark first CX Reality Day by playing ‘undercover customer’
Lexus exec explains how the luxury car maker continues to score high in Forrester’s CX Index
B2B CX is focused on the wrong stages of the journey, Forrester warns