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Chief customer officer conversations: Fetch’s David Sommer on making loyalty programs fun
What Ticketmaster could do to recover its CX mojo after the Taylor Swift debacle
The CX implications of Frontier Airlines’ decision to shut down its customer service line
SAP CX VP outlines the data strategy that could help brands boost post-holiday spending
71% of companies plan to alter their CX data strategy
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Home
About
Subscribe
FAQ
Now
Week
Month
Chief customer officer conversations: Fetch’s David Sommer on making loyalty programs fun
What Ticketmaster could do to recover its CX mojo after the Taylor Swift debacle
The CX implications of Frontier Airlines’ decision to shut down its customer service line
SAP CX VP outlines the data strategy that could help brands boost post-holiday spending
71% of companies plan to alter their CX data strategy
financial services
60% of banks worry economic downturn could halt digital expansion
Just 35% of consumers are completely satisfied with brand relationships
How U.S. Bank and Sun Life are approaching digital experience design in financial services
S&P Global research finds CX leaders have almost 3x equity returns
Scotiabank’s chief analytics officer explains the CX goals behind its Google Cloud partnership
UMB Bank, M&G and AES explore CX transformation opportunities in financial services
Sunbit chief customer officer looks to enhance the ‘buy now, pay later’ experience
Broadridge chief digital officer shows where account management sits within CX
CIBC, TSB and Caixa chat about using virtual assistants in banking
AHRT Media CEO explains how holograms can enhance digital customer experiences
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