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Customer centricity in 2022
Customer-centricity in 2022: CX ideas, predictions and the challenges ahead
CX standout moments 2021
10 Standout CX moments in 2021: Smart moves from Neflix, Nike, Lego and more
HP xRservices Hololens
HP exec shows how mixed reality is changing the print industry’s service experience
PIX Moving self-driving vehicle
How self-driving vehicles could reroute the customer journey
Spanx CX director
Spanx CX director discusses shaping an experience fit for a DTC shopper
Boston Marathon 2021
Inside the race to reimagine the Boston Marathon, during COVID and after
holiday shopping supply chain cx
How CX can save the holiday season amid supply chain challenges
Why CX professionals need to embrace servant leadership
Inside customer journey mapping at Dow, Box and Vault
financial services digital experience
How U.S. Bank and Sun Life are approaching digital experience design in financial services