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Chief customer officer conversations: Bluecore’s Ryan Deutsch on how to be an omnichannel thinker
CX and UX
Why the CX and UX silos need to be broken to deliver better experiences
digital CX metrics
How to adapt CX metrics amid the shift to digital-first experiences
CX careers great resignation
What the ‘Great Resignation’ means for CX careers
Customer centricity in 2022
Customer-centricity in 2022: CX ideas, predictions and the challenges ahead
CX standout moments 2021
10 Standout CX moments in 2021: Smart moves from Neflix, Nike, Lego and more
HP xRservices Hololens
HP exec shows how mixed reality is changing the print industry’s service experience
PIX Moving self-driving vehicle
How self-driving vehicles could reroute the customer journey
Spanx CX director
Spanx CX director discusses shaping an experience fit for a DTC shopper
Boston Marathon 2021
Inside the race to reimagine the Boston Marathon, during COVID and after