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Sunbasket customer service cx
Sunbasket customer service VP offers the ingredients to build empathy among agents
espn fanbot chatbot
How ESPN coached its ‘fanbot’ to ensure it became a true team player
Duracell CX R&D
Duracell VP taps into the power of CX research to inform the R&D of batteries
Brad Cleveland CX
Former ICMI CEO Brad Cleveland sees the potential for anyone to become a CX co-pilot
ExxonMobil loyalty program CX
How ExxonMobil develops a loyalty program and digital experiences that keep drivers pumped
The Body Shop’s global customer director gives an inside look at a beauty brand’s CX facelift
Broadridge chief digital officer cx
Broadridge chief digital officer shows where account management sits within CX
CX single source of truth
Inside the quest for the CX single source of truth with Comcast, Discover and others
BRP digital experience
BRP VP of digital consumer experience steers towards a data-driven future
Gap Inc. consumer insights manager explains how survey data is informing CX decisions