Editor’s Picks

Coveo head of e-commerce
Coveo head of e-commerce makes the link between strong CX and search-driven revenue
post-pandemic restaurants
What restaurants have to serve as part of their post-pandemic customer experience (besides food)
A former bartender serves up his approach to a voice of the customer program 
Μaria Kallergi CX
Dixons South East Europe CX manager challenges businesses to talk less, do more
Gift My Client CEO unboxes alternatives to branded merch that customers will actually want
ASAPP CMO Namie
ASAPP CMO explains how AI can help firms learn from their best-performing service agents
curbside pickup experience
3 Ways to improve the curbside pickup experience
SAP CDP post-holiday shopping
SAP CX VP outlines the data strategy that could help brands boost post-holiday spending
return policy
The CX risk of the ‘just keep it’ return policy
CXPA Greg Medelia
CCXPs discuss how to avoid becoming the ‘lonely nut kitting it all together’