editor’s note

Why the hotel guest experience is splintering
What the Toys “R” Us AI movie overlooks
Starbucks’ quest for the occasional customer
Why emotion-canceling AI has no place in contact centers
There’s no Photoshopping Adobe’s ugly FTC lawsuit
Time for Wrigley to put its money where its mind mouth is
Where vending machine thinking can lead
Why Chipotle customers are holding the phone
3 reasons supermarket checkout scanners changed CX for the better
Why Chuck E. Cheese is changing its tunes