editor’s note

How the wedding experience came to include getting work done
The new three ‘Rs’ and what they mean for CX
Why Roombas deserve more time to clean up their act
5 missing CX ingredients food halls need
When Harry and Sally met CX design
What Kohl’s store closings tell you about the true state of retail
How Meta’s decision to fire its fact-checkers will change the experience of using Facebook and Instagram
Hollywood’s learnings about theaters vs. streaming proves it’s time to rewrite the CX script
Why Jaguar’s rebrand could still gain traction
Inside Barnes & Noble’s surprising new chapter