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Building customer agency into AI-powered customer experiences
79% of consumers say poor retail personalization is not a rare occurrence
Retail strategies for revamping the in-store experience in 2026
What solving a wuzzle can teach you about tackling CX
5 AI in customer experience courses to enhance your skill set
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
Week
Month
Building customer agency into AI-powered customer experiences
79% of consumers say poor retail personalization is not a rare occurrence
Retail strategies for revamping the in-store experience in 2026
What solving a wuzzle can teach you about tackling CX
5 AI in customer experience courses to enhance your skill set
editor’s note
Why Tropicana Crunch has all the ingredients of great CX
What Elon Musk’s CX track record says about the potential future of Twitter
Why Christian Dior’s new Paris flagship became more than a store
Are CMOs *really* the ideal chief customer officers?
Why personalization at scale is still so hard
Why the right to repair needs to be part of an effective CX strategy
Are you really ready to ‘break up’ with your customers? Don’t be so sure
What Zoom Contact Center says about the future of customer service
The quest to simulate the soul of customer service experiences
Inside Etsy’s accidental Voice of the Customer program
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