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Sunwing CMO offers a guided tour of the firm’s digital CX strategy
Sitel study shows less than half of consumers feel brands’ CX strategies are working
Linc CEO identifies the missing links in retailers’ omnichannel capabilities
Walmart omnichannel exec: You’ve got to recognize what customers DON’T care about
Mars Inc. VP unwraps the process it uses to digitize confectionery and pet food experiences
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Home
About
Subscribe
FAQ
Now
Week
Month
Sunwing CMO offers a guided tour of the firm’s digital CX strategy
Sitel study shows less than half of consumers feel brands’ CX strategies are working
Linc CEO identifies the missing links in retailers’ omnichannel capabilities
Walmart omnichannel exec: You’ve got to recognize what customers DON’T care about
Mars Inc. VP unwraps the process it uses to digitize confectionery and pet food experiences
customer journey
HubSpot VP points to the ‘North Star’ metrics that helped remove friction from customer journeys
Use CX foreshadowing to change experiences in ways that build customer trust and buy-in
An expert in customer journeys explains why most maps lead absolutely nowhere
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