CSAT

78% of CX pros plan to adopt at least one new metric in 2026
What it takes to ‘supercharge’ your CX
71% of consumers define word of mouth as IRL recommendations
The CX genius behind the G-WAP metric
A Complaint Is A Gift 3rd edition Janelle Barlow
Why Janelle Barlow’s ‘A Complaint Is A Gift’ is still relevant after more than 25 years
IDC Future Enterprise Resiliency and Spending
One third of global organizations say CX initiatives have improved profit margins
Coveo VP offers tips to boost CSAT based on habits of top-performing customers
ABBA I still have faith in you
Did ABBA just release an unintentional CX anthem?
Brad Cleveland CX
Former ICMI CEO Brad Cleveland sees the potential for anyone to become a CX co-pilot
Intellum chief customer officer Ruben Rabago
Intellum’s new chief customer officer is focused on the connection between education and success