contact centers

77% of consumers would prefer service agents using AI vs. self-service chatbots
Why emotion-canceling AI has no place in contact centers
Live voice interactions forecast to make up 60% of inbound calls in 2026
CloudLinx founders look back on 10 years in the contact center space
An AWS CX leader offers guidance on using gen AI in contact centers
59% of contact centers lack a responsible AI policy
70% of contact center managers believe AI will mean more agents
83% of customer service managers adding gig talent in the next two years
The false pretense behind AI-based customer service agents
Generative AI brings 14% productivity boost to contact center agents