contact centers

48% of CX leaders plan to access AI via BPO partners
Amazon Connect VP on combining AI with human care in customer service
26% of contact center agents have considered quitting because of AI
Contact center agents beat out chatbots in first contact resolution
PolyAI brings lifelike voices to CX conversations
77% of consumers would prefer service agents using AI vs. self-service chatbots
Why emotion-canceling AI has no place in contact centers
Live voice interactions forecast to make up 60% of inbound calls in 2026
CloudLinx founders look back on 10 years in the contact center space
An AWS CX leader offers guidance on using gen AI in contact centers