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52% of customers say their last ‘effortless experience’ involved a human being
Typeface field CTO offers advice on creating consistent digital experiences for bots and human customers
48% of shoppers expect order confirmations within one minute
A CX leader creates a ‘role builder’ to help his peers and recruiters connect
43% of consumers feel more loyal to the AI shopping tools than retailers
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
Week
Month
52% of customers say their last ‘effortless experience’ involved a human being
Typeface field CTO offers advice on creating consistent digital experiences for bots and human customers
48% of shoppers expect order confirmations within one minute
A CX leader creates a ‘role builder’ to help his peers and recruiters connect
43% of consumers feel more loyal to the AI shopping tools than retailers
cars
Why Jaguar’s rebrand could still gain traction
How Ford’s focus on CX is gaining traction
How GM is striving for ‘zero friction’ customer experiences
74% of car buyers say personalized CX influences their purchase decisions
Why microtransactions put BMW in the hot seat
Mini’s drive to deliver a ‘surprise and delight’ CX moment
How Ford of Europe’s customer engagement leader is driving personalization
Volvo is working on a driving experience so good you can ignore the car
Audi gives a cinematic walkthrough of how the car buying experience is changing
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