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Amid AI shift, 79% of CX leaders consider switching outsourcing providers
Beyond the runway: How New York Fashion Week is reimagining the attendee experience
Cortina d’Ampezzo’s quest for Olympic gold-level CX
Hilton and Universal Music Group share their early AI wins
How Ashley Furniture is building better CX through automation and AI
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
Week
Month
Amid AI shift, 79% of CX leaders consider switching outsourcing providers
Beyond the runway: How New York Fashion Week is reimagining the attendee experience
Cortina d’Ampezzo’s quest for Olympic gold-level CX
Hilton and Universal Music Group share their early AI wins
How Ashley Furniture is building better CX through automation and AI
call centres
Intradiem CEO names the age-old customer service problem that’s gotten worse as agents WFH
3CLogic execs warn that voice is being siloed from omnichannel customer experiences
‘GigCX’ research predicts 25-50% of service will come from crowdsourcing expert customers
COVID-19 and the call centre: Frost & Sullivan analysts assess the CX impact on BPOs and solution providers
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