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Why Coinbase’s customer service issues made the nightly news
77% of consumers usually feel frustrated while holiday shopping online
Holiday shopping experience forecast: 94% online, 73% in-store
86% of retailers face challenges staffing customer-facing roles
Only 9% of consumers are content with in-store experiences
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
Week
Month
Why Coinbase’s customer service issues made the nightly news
77% of consumers usually feel frustrated while holiday shopping online
Holiday shopping experience forecast: 94% online, 73% in-store
86% of retailers face challenges staffing customer-facing roles
Only 9% of consumers are content with in-store experiences
B2B
Folloze VP wants marketers to focus more on the sales side of CX
Clutch data pinpoints the stage where B2B tech buyers need the most TLC
Some examples of CX stories I’ve been telling all along
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