agentic AI

SAP CX president offers advice on agentic AI adoption
AstraZeneca demonstrates how ServiceNow AI agents will transform experiences
73% of brands say agentic AI has improved deflection rate
66% of shoppers say no to AI handling purchases (even if they could get a better deal)
30% of customer service teams adding AI support specialist role
Oh, the humanity! The art of making virtual AI agents resemble real employees
Financial service firms see an average 20% productivity bump from AI
How Maven AGI’s CX leader-turned-CEO approaches AI agents