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What solving a wuzzle can teach you about tackling CX
Secrets of an outstanding DTC customer experience
55% of CX leaders have reduced budgets for new programs
How to use TikTok in customer experience design
Nestlé exec shows how context has transformed its response to customer feedback
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Home
About
Subscribe
FAQ
Now
Week
Month
What solving a wuzzle can teach you about tackling CX
Secrets of an outstanding DTC customer experience
55% of CX leaders have reduced budgets for new programs
How to use TikTok in customer experience design
Nestlé exec shows how context has transformed its response to customer feedback
Adobe
78% of consumers say their tastes change every few months
Marriot CX exec describes the new customer journey in travel and hospitality
How Sephora gave its digital customer experience a makeover
How Ford of Europe’s customer engagement leader is driving personalization
Walgreens customer marketing VP gives an inside look at its ‘mass personalization’ strategy
Helly Hansen chief digital officer unzips the retailer’s mobile-first approach to personalization
A former P&G ‘troublemaker’ has no problem explaining what customers really want
Adobe recruits Tom Brady on its mission to inspire CXM improvements
Folloze VP wants marketers to focus more on the sales side of CX
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