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52% of consumers say service reps have pressured them to give a top rating
Nearly half of consumers cite saving money on travel as top loyalty program perk
Nearly 40% of consumers more likely to use loyalty programs this year
Only 9% of consumers are content with in-store experiences
CX misspeaking, according to Miss Manners
43% of digital experience pros don’t know customer preferences
The CX truth behind Delta’s SkyMiles debacle
The CX genius behind the G-WAP metric
61% of business professionals say demand for experience research is increasing
J.D. Power U.S. banking study 2023
47% of bank customers who receive effective advice open new accounts
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