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CX misspeaking, according to Miss Manners
43% of digital experience pros don’t know customer preferences
The CX truth behind Delta’s SkyMiles debacle
The CX genius behind the G-WAP metric
61% of business professionals say demand for experience research is increasing
J.D. Power U.S. banking study 2023
47% of bank customers who receive effective advice open new accounts
Only 11% of surveyed contact centers have agents fully in-office
Procore CMO on building a better B2B experience for the construction industry
46% of consumers say their name should be enough for loyalty program lookup
Smile, you’re on Customer Experience Camera!
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