Technology

KustomerIQ launch
Kustomer CEO predicts machine learning will change customer service expectations and results
Henry Davis Arfa DTC
Ex-Glossier boss Henry Davis describes the makeover DTC firms will need in the sector’s ‘second act’
Jahia Joe Heenriques
Jahia’s N.A. president suggests CX questions you should ask yourself to avoid failure
Folloze B2B personalization
Folloze VP wants marketers to focus more on the sales side of CX
Mark Foster IBM enterprise experience
IBM SVP makes the case for CX to extend into ‘enterprise experience’
Clutch B2B service providers
Clutch data pinpoints the stage where B2B tech buyers need the most TLC
Sam's Club digital transformation
Sam’s Club VP shares the people, product and digital changes that led members to ‘expect something special’
Pega Systems organizations are falling CX
Pega CX survey warns against complacency, putting IT in charge and counting on analytics
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