Strategy

Inside Barnes & Noble’s surprising new chapter
43% of business leaders believe customers are losing interest in loyalty programs
Why PetSmart and Office Depot joined Grubhub
How Rhythm Energy adapted to a surge in customer care needs
Only 15% of CMOs prioritizing customer experience
Netflix just turned us all into curator-creators
How Bed, Bath & Beyond could return stronger
Can Gatorade quench customers’ thirst for self-expression?
CX experts share last-minute holiday shopping reminders
87% of consumers struggle to identify AI-generated reviews
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