Strategy

How Essity is enhancing the e-commerce experience across all its health and hygiene brands
26% of bank customers say CX is more important than products and services
When Harry and Sally met CX design
Circle K and Wawa focus on the specifics of convenience store CX
Levi’s CDO focuses on the ‘digital flagship experience’
McDonald’s product exec serves up the keys to its customer-centric strategy
Starbucks CTO says her team is developing AI to tackle wait times
75% of consumers pre-determine where they’ll shop before going online
What Kohl’s store closings tell you about the true state of retail
Retail CX strategies from Anthropologie, Guess, Coach and Sephora
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