Strategy

chief customer officer press release

The chief customer officer’s PR problem

Why CX professionals need to embrace servant leadership

IDC Future Enterprise Resiliency and Spending

One third of global organizations say CX initiatives have improved profit margins

Inside customer journey mapping at Dow, Box and Vault

Alida global trends report

Alida chief strategy officer suggests how brands can ensure customers feel heard

financial services digital experience

How U.S. Bank and Sun Life are approaching digital experience design in financial services

Scotiabank Google Cloud customer experience

Scotiabank’s chief analytics officer explains the CX goals behind its Google Cloud partnership

Ted Lasso chief customer officer

5 reasons Ted Lasso might make an ideal chief customer officer

Michael Lawder ASAPP

ASAPP chief experience officer reflects on what he learned on the front lines as an agent

Microsoft virtual agents CX

Microsoft CX exec says purely automated chatbots didn’t work. Here’s how he got virtual and human agents to work as a team