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Chief customer officer conversations: Fetch’s David Sommer on making loyalty programs fun
What Ticketmaster could do to recover its CX mojo after the Taylor Swift debacle
The CX implications of Frontier Airlines’ decision to shut down its customer service line
SAP CX VP outlines the data strategy that could help brands boost post-holiday spending
71% of companies plan to alter their CX data strategy
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Home
About
Subscribe
FAQ
Now
Week
Month
Chief customer officer conversations: Fetch’s David Sommer on making loyalty programs fun
What Ticketmaster could do to recover its CX mojo after the Taylor Swift debacle
The CX implications of Frontier Airlines’ decision to shut down its customer service line
SAP CX VP outlines the data strategy that could help brands boost post-holiday spending
71% of companies plan to alter their CX data strategy
Strategy
47% of CX pros focuses on closing the promise-delivery gap
Is life-centric the new customer-centric?
CallMiner CMO talks through the business case for conversational intelligence
45% of global retailers admit they’re dedicating minimum budget to improve commerce capabilities
How to make pricing a positive part of your customer experience
The big CX decisions to make amid a recession
52% of customers say in-store remains their favorite way to shop
Why ‘quiet quitting’ could ruin customer experiences (and what to do about it)
Handwrytten CEO notes the power of offering customers a ‘full stop’ thank you
The coffee shop concept that’s missing from most digital experiences
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