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What solving a wuzzle can teach you about tackling CX
Secrets of an outstanding DTC customer experience
55% of CX leaders have reduced budgets for new programs
How to use TikTok in customer experience design
Nestlé exec shows how context has transformed its response to customer feedback
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Home
About
Subscribe
FAQ
Now
Week
Month
What solving a wuzzle can teach you about tackling CX
Secrets of an outstanding DTC customer experience
55% of CX leaders have reduced budgets for new programs
How to use TikTok in customer experience design
Nestlé exec shows how context has transformed its response to customer feedback
Strategy
SAP CX exec breaks down the takeaways from Cyber Week shopping data
The CX genius behind Spotify Wrapped
Chief customer officer conversations: Fetch’s David Sommer on making loyalty programs fun
The CX implications of Frontier Airlines’ decision to shut down its customer service line
What Ticketmaster could do to recover its CX mojo after the Taylor Swift debacle
How to boost customer loyalty during tough economic times
The thin line you’re walking when responding to customers on TikTok
Why Janelle Barlow’s ‘A Complaint Is A Gift’ is still relevant after more than 25 years
60% of banks worry economic downturn could halt digital expansion
What Airbnb gains from making the ‘gotchas’ more visible
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